Privacy Policy
At our platform, protecting our customers’ privacy and data security is our highest priority. We are committed to keeping all user information safe, secure, and confidential.
1. Personal Data Protection
We collect only the necessary information required to process services and manage user accounts. This may include basic details such as username, email address, and order information. Your personal information is never sold, shared, or distributed to any third party.
2. Data Encryption & Security
All customer data stored on our platform is protected using advanced encryption technologies. Sensitive information is encrypted to ensure maximum security and protection from unauthorized access.
3. Limited Administrative Access
Customer-sensitive information is encrypted in such a way that even system administrators cannot access private account details such as passwords or protected data.
4. Secure Funds & Wallet Protection
All user funds stored in the platform wallet are fully protected by secure payment and account systems. We use multiple security layers to prevent unauthorized access to customer balances.
5. Instant Withdrawals
Customers have full control over their funds and can request withdrawals at any time. Our system allows users to withdraw their available balance quickly and securely according to the withdrawal methods provided.
6. Third-Party Services
Some services are processed through trusted supplier sources via secure API connections. Only the necessary service-related information required to process the order is shared with the supplier.
7. Policy Updates
We may update this Privacy Policy from time to time to improve security and services. Continued use of our platform means you accept the latest version of this policy.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
Security Recommendation
For maximum account security, we strongly recommend enabling Two-Factor Authentication (2FA) on your account. This adds an extra layer of protection and helps prevent unauthorized access to your account and funds.
Processing Time & Delay Policy
Please read the following policy carefully before placing any order on Server.IMEIShop.net. By placing an order on our server, you automatically agree to all the terms and conditions mentioned below.
1. Direct Supplier Connection
Our server is directly connected with external supplier resources. Once an order is placed and its status changes to “Submitted / In Process”, the order is automatically forwarded to the supplier’s server. After this stage, the order is no longer under our direct control.
2. Processing Responsibility
All processing, verification, and completion of the order are handled by the supplier system. Therefore, the exact processing time may vary depending on the supplier, server load, or technical factors.
3. Estimated Time Is Not Guaranteed
The delivery time shown with any service is only an estimated time provided by the supplier. In some cases, orders may take longer than the mentioned time, and this does not mean the order is failed or refundable.
4. No Immediate Cancellation
Once an order status changes to Submitted / In Process, the order cannot be cancelled immediately under any circumstances. Customers must wait until the supplier processes the order or approves cancellation.
5. Stuck or Delayed Orders
If an order takes significantly longer than the estimated processing time or appears stuck, the customer must submit a request through the service called:
742# Order Check / Verification & Refund Request (Order In Process for Long Time – Not Completed)
Without submitting this request, no investigation, cancellation, or refund process will start.
6. Mandatory Waiting Period
After submitting the verification request, the customer must wait 1–7 working days. During this period, we will forward the case to the supplier company for:
7. Supplier Decision Is Final
All cancellations and refunds are completely dependent on supplier approval. We cannot guarantee cancellation or refund once the order has been submitted to the supplier system.
8. Rejected Cancellation Requests
If the supplier rejects the cancellation request, the order will continue processing until completion. In such cases, no refund will be issued.
9. Customer Responsibility
Customers must ensure that all order details are correct before placing the order, including IMEI number, model, network, and selected service. Orders placed with incorrect details may not be refundable.
10. No Instant Refund Requests
Requests such as “cancel my order now”, “refund immediately”, or similar demands will not be accepted once the order is in process. Customers must follow the official verification procedure and waiting period.
11. Abuse or Repeated Requests
Repeated messages, spam tickets, or pressure requests for instant cancellation/refund will not speed up the process and may lead to support request rejection.
12. Agreement to Policy
By placing any order on Server.IMEIShop.net, the customer confirms that they fully understand and accept this strict order and refund policy.
Failure to follow these terms may result in rejection of refund or cancellation requests.