Server.IMEIShop.net – Strict Order, Cancellation & Refund Policy
Please read the following policy carefully before placing any order on Server.IMEIShop.net. By placing an order on our server, you automatically agree to all the terms and conditions mentioned below.
1. Direct Supplier Connection:
Our server is directly connected with external supplier resources. Once an order is placed and its status changes to “Submitted / In Process”, the order is automatically forwarded to the supplier’s server. After this stage, the order is no longer under our direct control.
2. Processing Responsibility:
All processing, verification, and completion of the order are handled by the supplier system. Therefore, the exact processing time may vary depending on the supplier, server load, or technical factors.
3. Estimated Time Is Not Guaranteed:
The delivery time shown with any service is only an estimated time provided by the supplier. In some cases, orders may take longer than the mentioned time, and this does not mean the order is failed or refundable.
4. No Immediate Cancellation:
Once an order status changes to Submitted / In Process, the order cannot be cancelled immediately under any circumstances. Customers must wait until the supplier processes the order or approves cancellation.
5. Stuck or Delayed Orders:
If an order takes significantly longer than the estimated processing time or appears stuck, the customer must submit a request through the service called:
742# Order Check / Verification & Refund Request (Order In Process for Long Time – Not Completed)
Without submitting this request, no investigation, cancellation, or refund process will start.
6. Mandatory Waiting Period:
After submitting the verification request, the customer must wait 1–7 working days. During this period, we will forward the case to the supplier company for:
7. Supplier Decision Is Final:
All cancellations and refunds are completely dependent on supplier approval. We cannot guarantee cancellation or refund once the order has been submitted to the supplier system.
8. Rejected Cancellation Requests:
If the supplier rejects the cancellation request, the order will continue processing until completion. In such cases, no refund will be issued.
9. Customer Responsibility:
Customers must ensure that all order details are correct before placing the order, including IMEI number, model, network, and selected service. Orders placed with incorrect details may not be refundable.
10. No Instant Refund Requests:
Requests such as “cancel my order now”, “refund immediately”, or similar demands will not be accepted once the order is in process. Customers must follow the official verification procedure and waiting period.
11. Abuse or Repeated Requests:
Repeated messages, spam tickets, or pressure requests for instant cancellation/refund will not speed up the process and may lead to support request rejection.
12. Agreement to Policy:
By placing any order on Server.IMEIShop.net, the customer confirms that they fully understand and accept this strict order and refund policy.
Failure to follow these terms may result in rejection of refund or cancellation requests.